Help & FAQ

Quick answers about orders, shipping, returns and sizing. Can't find what you need? Email sales@chiefostyl.com.

Contact

How do I contact Chiefo!?

Email us at sales@chiefostyl.com, or use the chat on any page.

Shipping

Do you ship to my country?

Yes. We ship worldwide.

When will my order ship?

Orders ship Monday to Friday. Shipping options, delivery estimates and costs for your country are shown at checkout before you pay.

How do I track my order?

Once your order ships, you'll get an email with your tracking details. You can also check your order at any time on our Track your order page.

Will I pay duties or taxes?

Orders shipped internationally may be subject to import duties and taxes charged by the destination country. Unless they are shown and collected at checkout, these charges are not included in our prices and are paid by the recipient on delivery.

My tracking says delivered but I haven't received it.

Please contact us. We'll open a case with the carrier; allow up to 2 weeks for us to investigate. If your order isn't found in that time, we'll offer to reship it or give you store credit. A refund isn't issued in this case.

Returns, exchanges and refunds

What is your return window?

You have 14 days from the date of delivery to return unworn, unwashed items. No refunds after 14 days.

How do I start a return or exchange?

Use our Return center. After you complete it, a return slip and shipping label are sent to the email address on your order. Returns sent to us without using the Return center are automatically issued store credit.

Can I exchange for another size?

Yes. Non-clearance items can be exchanged once within 14 days of delivery, and you don't pay for the exchange shipping label. If you return an item that was already exchanged, you'll receive store credit.

How do refunds work?

When returning an item for a refund, you pay the return shipping and the original shipping isn't refunded. Please use a tracked service: if the package doesn't reach us, we can't complete the refund. Once your return arrives, allow 2–3 business days for us to process it, then 3–5 business days for the payment to reach your account.

Can I return clearance or final-sale items?

Clearance items can only be returned for store credit. No exchanges or refunds, and shipping costs for clearance items aren't refunded.

Sizing and care

How do I find my size?

Our sizes are based on body measurements: neck, shoulder, chest, sleeve and length. See our Size guide and the size chart on each product page. If you're between sizes, email sales@chiefostyl.com with your measurements and we'll help.

How should I care for my Chiefo! pieces?

Fabric details for each piece are in its product description. To keep prints vivid, we recommend dry cleaning, or hand-washing in cold water and ironing on low heat.

Payment

What payment methods do you accept?

Our secure checkout accepts Shop Pay, PayPal, Apple Pay and major cards.

Black Friday

What's the Black Friday offer?

40% off all products on Black Friday, Friday 27 November 2026. Sign up through the pop-up on our site to get an email the moment the sale opens.